Intelligent Golf - Competition Booking
We recently sent out some information regarding the Online booking facility. Online booking opens on Tuesday 18 Feb for Spring Meeting, Shekyls and McKean For those that are interested, below are some further details and Frequently Asked Questions.
Online Booking via Intelligent Golf
It will now be possible to enter a select number of competitions online starting with some Trophy Competitions and the Ladies Summer Matchplay Knockout Tournaments (Shekyls, McKean). You will be able to do the following online:
- Enter and pay for competitions
- Withdraw from competitions before the draw has taken place
- View the draw online
- View the results online (existing functionality)
All this new functionality is available by logging in via the West Malling Golf Club website www.westmallinggolf.com
You then need to login to the IG site by entering your username and password. This will give you access to Intelligent Golf and lots of great functionality.
Frequently Asked Questions
Q: which competitions can be entered online
A: Following a review of the system and options available we have decided to take a phased approach and start with a subset of competitions. Once this is seen to be working well we will add more competitions. We will start with most trophy competitions and then look to add the external pairs competitions and then weekly stablefords/medals.
A: Following a review of the system and options available we have decided to take a phased approach and start with a subset of competitions. Once this is seen to be working well we will add more competitions. We will start with most trophy competitions and then look to add the external pairs competitions and then weekly stablefords/medals.
Phase 1
We are planning to have the ability to enter the following Trophy and Matchplay competitions online
Trophy
Spring Meeting 31 march (Not Daffodil Cup)
Elizabeth Budd - 5 April
Cecil Leitch - 19 April
Mid Week Trophy - 26 May
Viv Allen Trophy - 31 May
Captains Day - 12 July
Club Championship - 25 & 26 July
Archer 5 - 13 sep
Autumn meeting - 22 Sep (Not Harvest Gold)
Copper Beech - 18 Oct
Matchplay
Shekyls
McKean
Q: Do I have to enter the specified competitions online?
A: There are 3 options available to enter the online comps
Online via the West Malling Golf Club website www.westmallinggolf.com
Use Terminal at front desk. You will need your gold card
Ring Office or ask at the front desk and they will enter you
Q: Can I still sign up to the online competitions in the changing room upstairs?
A: No. A notice that the competition is open for sign up will go up on the notice board upstairs, but this is for information only. You must use one of the 3 methods above to sign up. For those who do not want to go online, option 3 of speaking to the office is recommended.
Q: How do I get a login to IG?
A: if you do not already have access to the website please speak to the office
i.e. Greg/Lara/Kate tel: 01732 844785
Q: What do I do once I’m logged in?
A: You need to find the relevant competition which can be found under ‘Upcoming Competitions’. If you cannot see it, select ‘show all’. Once found select: ‘Online Sign Up’ for the relevant competition from the list. To enter the competition, select: ‘Continue’. The system will tell you that you have entered the competition and that your gold card has been debited with the entry fee. You will also receive email confirmations.
Q: How can I tell I’ve entered competition and see the draw online?
A: You will automatically receive email confirmations the competition will show on the WMGC home page under ‘My Upcoming Competitions’
When you select the competition you are interested in, you are taken to the competition page where you will be able to:
Withdraw from competition (If competition entry has not been closed.)
View competition entrants
View draw
Q: Do we still pay cash at desk on the day of competition or does it come off gold card
A: When you sign up to a competition, the money will automatically come off your gold card. If you ask the office to sign up for you and give them cash, the office will put the money on your gold card and then immediately take it off the card. (You do not need to have the gold card on you) This is to ensure that all money is collected in the same way and shows on your account
Q: Knockout Matchplay Competitions – Do I enter results online
A: Yes. The winner should enter that they have won.
A: Yes. The winner should enter that they have won.
Q: What if I don’t have enough money on my gold card?
A: You will not be able to enter the competition until you top up your card. This can be done:
Online. From the main menu select: ‘My golf’, ‘My account’. This allows you to top up your account and review details.
You can also add money to your gold card by calling/speaking to the office/Bar as you do now.
Q: Does the money go straight to the Ladies Section bank account?
A: Once the competition is finished the club will transfer the full amount received in entry fees to the Ladies Section Bank account
A: Once the competition is finished the club will transfer the full amount received in entry fees to the Ladies Section Bank account
Q: If it’s a pairs competition should I sign up for both people?
A: Yes. All the entry fee will be taken from the gold card of the person signing up
A: Yes. All the entry fee will be taken from the gold card of the person signing up
Q: Can I withdraw from competition before draw is made and is my money returned?
A: Yes, you can withdraw and the system administrator will put the money back on your gold card. You can check that this has happened by going to: ‘My golf’, ‘My account’
A: Yes, you can withdraw and the system administrator will put the money back on your gold card. You can check that this has happened by going to: ‘My golf’, ‘My account’
Q: Can I withdraw once the draw has been made and is my money returned?
A: If you need to withdraw you will have to speak to the competition secretary. They will remove you from the competition. In most circumstances your money will not be returned once the draw has been made. This is the same as it has always been.
A: If you need to withdraw you will have to speak to the competition secretary. They will remove you from the competition. In most circumstances your money will not be returned once the draw has been made. This is the same as it has always been.
Q: Can I select a tee time or is draw done by committee member?
A: In phase 1 the committee will do the draw. However, going forward the option may be there to choose your own tee time for certain competitions or put a preference.
A: In phase 1 the committee will do the draw. However, going forward the option may be there to choose your own tee time for certain competitions or put a preference.
Q: Will the draw still be on noticeboard upstairs?
A: Yes.
A: Yes.
Q: Do we have to input our cards on to the system once we have finished playing?
A: Not Yet. The men will start to use this functionality early 2020. Once this has been tested, we will then do the same. The club intends to have 3 terminals – 1 near the pro shop, 1 in the bar and 1 by the office. They will be able to assist anyone using the office terminal.
A: Not Yet. The men will start to use this functionality early 2020. Once this has been tested, we will then do the same. The club intends to have 3 terminals – 1 near the pro shop, 1 in the bar and 1 by the office. They will be able to assist anyone using the office terminal.
Q: Who should I contact if I am having problems?
A: If your issues are regarding login details to the website please contact the office:
Greg, Lara or Kate 01732 844785
Any issues once you are logged in please contact:
Julie Harris 07970 800174
If your issue is non system related, please speak to the competition secretaries
Any issues once you are logged in please contact:
Julie Harris 07970 800174
If your issue is non system related, please speak to the competition secretaries
Debbie Satchell (07793 653381) Penny Rowland (07703 578357)
Q: Will I receive any emails?
A: email confirmations will be sent to you:
When you enter or withdraw from a competition online
When money is taken off or added to your gold card
You may also receive general emails when the committee needs to communicate with the ladies’ section
Q: Why am I not receiving emails?
A: You need to check your preferences. From the main menu select ‘My Golf’ and ‘Preferences’. This will enable you to check and update your email address and select which emails you wish to receive.
A: You need to check your preferences. From the main menu select ‘My Golf’ and ‘Preferences’. This will enable you to check and update your email address and select which emails you wish to receive.
Q: Is there an IG App?
A: Yes. This can be downloaded from the App Store. You must then ‘pair’ the App with West Malling golf club by logging on to IG via the Westmallinggolf.com website and following the instructions on the App. If you need any help with this please ask
A: Yes. This can be downloaded from the App Store. You must then ‘pair’ the App with West Malling golf club by logging on to IG via the Westmallinggolf.com website and following the instructions on the App. If you need any help with this please ask
I hope you ave found this guide useful. Any further questions please just ask
Regards
Julie Harris
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